Refund policy

📦 Return Policy

Last updated: December 2025

We want you to love your purchase! If you’re not completely satisfied, we’re happy to help. Please review our return policy below.

You may request a return within 3 days of receiving your order.

To be eligible for a return, your items must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Not a final-sale or non-returnable item (see exceptions below)

🌍 Shipping From Multiple Warehouses

We ship orders from several warehouses around the world.
Return addresses vary depending on the product and the warehouse it was shipped from.

Once your return is approved, our team will provide:

  • The correct return address

  • Return instructions

  • Any required documentation

Please do not send items back without receiving the return authorization, as they may be lost or rejected.

🚚 Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items.
Return shipping fees are non-refundable.

If a refund is issued, the original shipping cost (if any) will not be refunded.

🛍 Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items

  • Items without original packaging

  • Clearance, sale, or promotional items

  • Perishable goods

  • Custom or personalised products

  • Gift cards

🔁 Exchanges

We currently do not offer direct exchanges.
If you need a different item, please submit a return request and place a new order.

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 3–10 business days, depending on your bank.

❗ Damaged or Wrong Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item and packaging

We will resolve the issue at no additional cost to you.

📨 How to Request a Return

Contact us at support@wellingtonempire.com with:

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photos (if applicable)

Our support team will respond with the next steps.